Managed services

Managed services for product data

You want to hand over a recurring data process. As a managed service, excodata carries out the agreed steps regularly. Together, we define input data, output, frequency, exceptions and limits of responsibility.

Enquire about a managed service

For recurring processes. Scope and terms are quoted after qualification.

Schematic illustrationAn agreed operating cycle

Agreed schedule

  1. Receive
  2. Prepare and check
  3. Deliver
  4. Resolve exceptions

Responsibilities and approvals

Recurrence, handovers and exceptions are agreed. New systems or additional services require a separate scope.

When a managed service fits

Schedule and operation

  • the same data task recurs regularly
  • rules and target output can be clearly described

Review and approval

  • manual checks or approval remain necessary at certain points

Routine operation

  • multiple delivery dates or recipients need reliable service
  • errors, queries and retries require a defined process
  • internal effort needs to become more predictable

Possible process areas

Review and approval

  • regular product data validation

Output

  • recurring BMEcat or catalogue delivery
  • data preparation for distributors and platforms

Processing

  • importing and standardising supplier data
  • transformation and field mapping between formats

Exceptions and questions

  • monitoring and handling defined error cases

Recurring operations

  • Input data and handover
  • Agreed process steps
  • Output and frequency

What is defined before an offer

Source data

  • data source and secure transfer method
  • scope and quality prerequisites

Target and handover

  • target structure and deliverables

Schedule and operation

  • frequency, cut-off time and deadlines

Exceptions and questions

  • standard cases and exceptions

Responsibility

  • approvals and contact persons
  • measurement points and acceptance
  • data protection, retention and deletion

Scope and prerequisites

  • pricing model, for example monthly, volume-based or hybrid

What a managed service does not automatically include

Agreed limits

  • development of new customer-specific software
  • unlimited data correction or editorial maintenance
  • every platform, format or exception
  • permanent system integration without a separate agreement
  • one-off expert analyses offered as separate services

FAQ

Is there a standard price?

You receive an individual quote after we review scope, frequency, volume, exceptions and responsibility boundaries with you. There is no flat standard price.

Can you take over an existing manual process?

Yes, if input data, output, rules and exceptions are sufficiently clear. A structured review of the process may be needed before taking it over.

Is a technical integration included?

We scope any required interface or system connection separately as a custom solution. It is not automatically included in the managed service.

Managed services

Define your task

For recurring processes. Scope and terms are quoted after qualification.

Enquire about a managed service